Frequently Asked Questions

Currently, deliveries are available only within the United Arab Emirates.

You’ll can track your orders via tracking link via email or SMS once your order is dispatched.

Delivery charges vary depending on product size and delivery location. Special rates or free delivery may apply during promotions or based on cart value. 

We accept major debit/credit cards (Visa, Mastercard), online wallets, and other secure payment methods displayed at checkout.

Yes — all products come with the standard manufacturer warranty, unless otherwise specified on the product page.

Products may be returned within a specified period (e.g., 7 days) from delivery if they are unused, in original condition, and include all packaging and accessories.

Contact customer support or follow the return instructions on the Returns page. We’ll guide you through the process.

Refunds are processed after inspecting the return and may take 7–14 working days depending on the payment provider.

Our courier partner will contact you for re-scheduling. After multiple failed attempts, the order may be returned to us.

Unfortunately, delivery addresses cannot be updated once an order is placed. You may cancel and reorder with the correct address if needed.

Yes. Please visit our Bulk Orders & Enquiry page for dedicated pricing and support options.

You can reach us via phone, email, or the contact form on our Contact Us page.